Being Human - Amy Hart

Who are you?
I’m Amy - the Service Coordinator at Human. I look after PagePlay. PagePlay is a monthly subscription service we run giving users a website, domain name, and a few email accounts - as well as support. If they need help with anything they can ring me up and I’ll do my best to help them.

How long have you been here?
I actually worked it out recently - 5 years, 9 months, and 26 days! Back before we were called Human, but that still counts.

How did you end up here?
Once I had finished studying information communications at university, I wanted to do something in the web industry. I think I saw an ad for PagePlay on the university jobs board just to do a few days a week helping out. After doing that I eventually ended up working here full time and running most of PagePlay myself!

What’s the best and worst part of your job?
The best part probably is when someone comes to me needing help and I sort them out. Sometimes people ring up feeling a bit silly or embarassed about the problem they have so I try to put them at ease. Being able to help them and make their day better feels great.

On the flipside - the worst bit is that sometimes I can’t help everyone with their problems all the time. Whether it’s prioritising a lot of different queries, or simply having a problem that I can’t help with. Sometimes you just have to be able to say “that's finished”, but I always feel like I could’ve done more.

What’s your advice to people looking to be a service coordinator?
I’m not necessarily saying I have these skills - but you need a certain amount of organisation and friendliness. They just need to be helpful and understand that everyone has different levels of ability. You have to be aware that you don’t know what’s happening in your clients day, or how important this problem their facing is to them. You just need to be empathetic.

When not in work, what can you be found doing?
I love hearing other people's opinions and thoughts on whatever my topic of the month is, such as on youtube or in podcasts. My issue is that I change hobbies quickly - I’m always changing my mind. I’m usually just learning about my favourite subject that month.

I also really enjoy getting out for walks when I can - a bit different to being at home listening to podcasts!

What would be your specialist subject in a quiz?
I’m pretty good at music rounds. When we have our massive quizzes at christmas we’d always have a musical intro round and I’d win every time. Sadly the other rounds would often leave me a bit stumped.

What’s something people may not know about you?
I have quite a substantial collection of professional disco lights. It’s part of my music thing I suppose, I wanted to learn to programme them and make light shows set to music. It’s all very expensive - it’s not really a toy to mess around with which is where I’ve gone wrong! Because of that for now it’s on the back burner but I’d love to get back to it.

What would you tell a younger version of yourself?
After giving myself some winning lottery numbers, probably just “take more risks”. You shouldn’t be afraid and give in to your fears - try and give people more of a chance!

What do you hope the future has in store for you/Human/the world?
So for the world, I’m just going to pick one thing. Obviously if we could solve world hunger that would be great - but I’d like to see us all more connected in real life. Everyone is getting a bit separated on devices and social media. Not a complete backlash, but just returning to a more even world where we all hang out and communicate more in person.

For Human - just to see us grow and be even more successful moving forwards. We’ve got a great team so it’d be wonderful to see us expand.

As for me, I want to continue to learn and be a useful member of the team. I want to help everyone out in even more areas!

Open for discussion

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